The Employee Assistance Program (EAP), provided by Optum¡¯s Live and Work Well program, offers emotional wellbeing solutions for employees (faculty and staff) and their household members, such as tools, resources and counseling services to support emotional wellness.
EAP coverage for you and your family members will end if you terminate employment or if you or your dependents are no longer eligible. You may be able to continue the EAP coverage through COBRA. View the Summary Plan Description (SPD) for more information.
Optum Live & Work Well
Optum Live & Work Well
- An online platform offering self-directed access to tools and resources.
- These tools and resources support emotional wellness, such as videos, articles and other resources.
- Browse as a guest using the university¡¯s access code: UMISSOURI.
- Complete the registration instructions to establish an account.
- Sign in using your United Healthcare HealthSafe ID (for employees enrolled in a university medical plan).
- Unlimited telephonic access to master¡¯s-level clinicians (24/7).
- Clinicians help support the in-the-moment needs of employees and their household members.
- Receive confidential support without an appointment by calling 844-875-5719.
- Three (3) free counseling sessions per presenting issue with Optum network providers.
- Sessions are offered in-person (in the community at the provider¡¯s office) or virtually. Virtual appointments help expand provider specialty/choice.
- Find a provider on the Live & Work Well site.
- Request an authorization code by calling Optum at 844-875-5719.
- When scheduling an appointment with your selected provider, make sure to give them your authorization code, which works like a coupon code.
- Employees and covered dependents who are enrolled in a 91Ï㽶¶ÌÊÓƵ medical plan may continue counseling services, with a copay, beyond the three free EAP sessions via UnitedHealthcare¡¯s behavioral health benefits.
Calm & Calm Health
Calm & Calm Health
Through the Employee Assistance Program, you have premium access to Calm and Calm Health, two digital tools designed to support your mental and emotional wellbeing.
Calm offers guided techniques to help reduce stress and anxiety, improve sleep and encourage mindfulness in everyday life. Calm Health provides personalized plans to support a range of health conditions, life experiences and mental health challenges.
Review the privacy policies for and and see the access instructions in AskHR to sign up.
Additional Support
Additional Support
Medical insurance enrollees have access to additional behavioral health support through United Behavioral Health, with options to connect with behavioral health providers in-person or virtually. Learn more about how your University medical plan supports care and access helpful tools and resources.
Notice of Nondiscrimination
If you speak another language, assistance services, free of charge, are available to you.
Call UnitedHealthcare at 1-844-634-1237 for translation assistance.
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