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One Cards expire every four years on the last day of the month shown on the front of the card. If you have not used your card in the 12 months before it expires, the bank will not automatically reissue it.

If your card remains active, the bank will mail a replacement card to your work address on file. You should receive your new card during the month before it expires.

Report a lost, stolen or misplaced One Card immediately to U.S. Bank and Shared Services to protect University funds. You may be responsible for charges made before you report the card missing.

U.S. Bank may detect suspicious activity before you notice it and will contact you to verify recent transactions. Your card will be temporarily blocked until you confirm the activity. You must work directly with the bank to resolve fraud concerns and confirm or dispute any questionable charges.

How to Report Fraud or Compromised Card

If you believe your card has been compromised or you see unauthorized charges, take the following steps right away:

1. Contact U.S. Bank immediately: Call the number on the back of your card or the appropriate number listed on this page. The bank will ask you to verify your identity. Be prepared to provide:
   • Card number
   • Name on the account
   • Mailing address listed on the account
   • Phone number
   • Last four digits of your SSN (use your University employee ID)
   • Monthly credit limit
2. Destroy the compromised card: If you still have the physical card, cut it up or shred it to prevent further use.
3. Review recent transactions carefully: Check your account for unauthorized charges, including small amounts. Fraudsters often test cards with minor purchases before making larger ones. Respond promptly to any requests to confirm or dispute charges.
4. Update recurring payments: If you used your One Card for automatic payments, log in to those merchant accounts and update them with your new card information to avoid missed payments.